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Customer Service Team LeaderWinchester£18,500 to £22,500
1-1Recruitment are currently working with a client in Winchester who are looking to recruit a new Team Manager on a full-time, permanent basis to lead a team dealing with inbound and outbound calls.
The main responsibilities:
?To provide a leading edge support service to our clients and where possible exceed Customer and Client expectation. ?Manage call volumes ?Supervise, support and train staff a ?Provides information to colleagues and management as and when required.?Manage the performance of staff through sound leadership; ?Monitor telephone traffic and statistics and report trends ?Ensure the Phone Team’s administration is accurate?Work with other Team Leaders and Managers and provide support whenever possible to assist with work-loads during busy periods. ?Keep the Team AND Customer Services Manager advised of all appropriate issues.
?Previous experience of managing a Phone Team/Call Centre?Previous experience of managing people and workloads would be desirable.?Educated to a minimum of ‘A’ level standard.?A sound knowledge of Microsoft Word and Excel
1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we're receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.