Basingstoke 01256 336 100

Winchester 01962 865 152

IT Support Analyst UK

  • Location

    Alton, Hampshire, England

  • Salary

    £25k - 30k per year

  • Contract

    Permanent

  • Reference

    JO0000003704

Are you an IT Support person looking for a new challenge? Do you have Operations experience? Are you willing to travel to other UK offices to perform IT updates?

We are seeking an experienced IT Support person with excellent analytical and numerical skills, to join this growing organisation based in Alton, in the Internal IT Support team.

The ideal candidate must have the ability to communicate with people at varying levels, as well as be proactive, determined, results orientated and able to work to tight deadlines

Responsibilities include;


  • Local and remote UK network and firewall troubleshooting
  • Knowledge of Juniper Switch Management and configuration with VLANs, Trunks and Spanning Tree
  • Level 1 and Level 2 incident and problem management for all UK based employees
  • Procurement, maintenance and configuration of desktop and laptops with the EXN estate.
  • Answer, evaluate and prioritise incoming Helpdesk requests from users
  • Accurately log all support activities
  • Process requests for Hardware and software procurement, including system selection and warranty processing
  • Configure, test, maintain and troubleshoot end user telecommunications hardware and software
  • Create, maintain and update documentation pertaining to IT support procedures and processes.
  • Participate in meetings and team projects

Candidate Specifications;

Degree in technical field or equivalent experience with one or more of the following certifications;


  • Microsoft Certified Professional
  • Microsoft Office Specialist
  • CompTIA A+
  • CompTIA Network+
  • 3+ years’ experience in an IT support role with helpdesk experience preferred
  • 3+ years’ experience with the following: Active Directory, Windows 10, Mac Knowledge, Office 2016, Office 365, Windows Server & Exchange, PC & Network troubleshooting, imaging tools, Smartphones, Enterprise AV and VPN’s.
  • Knowledge in PRTG Monitoring and troubleshooting

Salary; £25,000-£30,000 plus potenital of earning up to 10% with the company bonus

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