Basingstoke 01256 336 100

Winchester 01962 865 152

Helpdesk Support

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £24k - 25k per year

  • Contract


  • Reference


Helpdesk Support

Location: Dummer, Basingstoke

Salary: £24k - £25k

This is an exciting opportunity to join a rapidly growing and award winning business on a permanent, full time basis.

This is a busy and varied role within the Service Assurance team, working closely with other support teams you will be the first line in delivering excellent service and support.

The main responsibilities of the Helpdesk Support are:

  • Understanding and resolving faults efficiently, ensuring the report is reported and triaged correctly
  • Monitoring issues to define patterns and work to reduce the issues
  • Maintaining regular communication with clients and customers
  • Liaising with external networks on faults/assurance

To be successful for the Helpdesk Support role you will need:

  • To come from a helpdesk background with some telephony troubleshooting such as Horizon, Altos and BT platforms
  • Previous experience in a problem-solving environment with a high interest in technology
  • Excellent verbal and written communications skills
  • The need the ability to think on your feet whilst under pressure and can work on own initiative
  • Good Experience of Microsoft Office and Microsoft Excel essential.

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on for any other potential vacancies.

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