Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Services Representative

  • Location

    Andover, Hampshire, England

  • Salary

    £22k - 24k per year

  • Contract

    Permanent

  • Reference

    LS210819

Our client in Andover are seeking a customer services representative to join their customer services team, reporting to the customer services and marketing manager. 

The Company is a leading supplier of ingredients to the food, beverage, and flavours industries. Today, working in a close relationship with long established suppliers, the Company provides a comprehensive manufacturing and bespoke flavour creation service.

 

The right candidate will have: 


  • IATA in date training (or ability to gain within 6 months)
  • IMDG/ADR awareness
  • Sound experience in Exports with an emphasis on Dangerous Goods
  • A knowledge of international courier systems
  • An understanding of Freight Forwarding
  • A knowledge of Exporting to the USA, producing FDA and 10 + 2 documentation would be desirable

Key respsonsibilities include:


  •  The main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including despatch
  • Entering quote requests on the quotation database
  • Booking in deliveries with customers
  • Hands on preparation of paperwork for export consignments
  • Checking shipment paperwork
  • Inputting shipment details onto computer system
  • Booking collections / del iveries with freight forwarders
  • Dealing with invoicing letters of credit and all allied documentation
  • Administrative support to the Customer Service Manager , including prepar ation of reports, commission statements or other similar work including the setting up and maintaining of files and records both manual and electronic for efficient retrieval
  • Conform to and develop area safety standards for safe working practices and good housekeeping
  • Actively promote H&S awareness and adhere to H&S policies and codes of practice

 

 

Apply Below