Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Specialist

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £20k per year

  • Contract

    Permanent

  • Reference

    CN10002

Customer Service Specialist - £20,000 – Basingstoke

Our client based in central Basingstoke is seeking a Customer Service Specialist to join their team on a permanent basis. This successful candidate will have excellent customer service skills and have the ability to manage their time.

The purpose of the role is to provide excellent customer service that supports the activities of the Service team, to ensure all aspects of policy administration are completed within agreed timescales and meet quality standards.

Main duties and responsibilities  


  • Deal with day to day enquires by both telephone and email in a timely manner
  • Prepare and set up quotations
  • Actively manage and understand the needs of customer relationships to help retain existing business and encourage growth
  • Actively support and participate in the continuous improvement process

Required Knowledge and Skills:


  • Excellent customer service skills
  • Ability to manage own workload and keep on top of administration
  • Work well as part of a team as well as individually
  • The ability to work under pressure and deal with difficult situations.
  • Ability to interpret information and make appropriate recommendations / take appropriate action.
  • Analytical and problem solving skills
  • Initiative, negotiation and decision making ability
  • Group risk experience advantageous but not essential.

Benefits include 27 days holiday, hours 9-5 Monday-Friday, free parking.

If you are interested in the Customer Service Specialist opportunity please kindly apply online or for more information please contact Claire Neenan on 01256 336100

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on for any other potential vacancies

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