Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Specialist

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £18k - 20k per year

  • Contract


  • Reference


Cuustomer Service Specialist

Salary: £18k - £20k per annum + 8.5% bonus

Location: Baisngstoke 

Our client based in central Basingstoke with parking is looking to recruit a Customer Service Specialist on a permanent basis to join a fun and dynamic team.

The purpose of the role is to provide excellent customer service that supports the activities of the Service team, to ensure all aspects of policy administration are completed within agreed timescales and meet quality standards.

Main duties and responsibilities of the Customer Service Specialist:

  • Deal with day to day enquires by both telephone and email in a timely manner
  • Prepare and set up quotes
  • Actively manage and understand the needs of customer relationships to help retain existing business and encourage growth
  • Actively support and participate in the continuous improvement process

To be sucessful for the Customer Service Specialist role you will need:

  • Excellent customer service skills
  • Ability to manage own workload and keep on top of administration
  • Work well as part of a team as well as individually
  • The ability to work under pressure and deal with difficult situations.
  • Ability to interpret information and make appropriate recommendations / take appropriate action.
  • Analytical and problem solving skills
  • Initiative, negotiation and decision making ability
  • Group risk experience advantageous but not essential.


  • Pension
  • Bonus
  • Opportunity to progress

This is an exciting opportunity to join a progressive and dynamic company who can offer support and development to their employees.

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. 
In the meantime please keep an eye on for any other potential vacancies.


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