Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Rep - French

  • Location

    Southampton, Hampshire, England

  • Salary

    £9 - 11 per hour

  • Contract

    Temporary

  • Reference

    JO0000003527

Title: Customer Service – French Speakers
Pay Range: £9.50 - £11ph
Southampton


Job Overview:

You could be joining a vibrant busy team who pride themselves on their outstanding customer service skills.

Responsibilities include, but are not limited to:
?Answer inquiries through telephone and email communication, while maintaining and updating the customer database
?Maintain a sense of urgency in responding to the customer needs
?Be creative and go above and beyond when assisting our customers
?Accurate and efficient order entry.
?Confidence to ask probing questions and the ability to overcome objections

Experience and Skills Required:
?Customer service experience is essential
?Pleasant and professional telephone etiquette
?A positive can do attitude to work, are you someone who enjoys the challenges that a customer service job can present?
?Good knowledge of Microsoft Office tools (Excel, Outlook & Word) and confident Internet usage & the ability to research
?Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
?Analytical/problem solving skills
?Excellent judgment and decision making skills
?Strong verbal and written communications skills, excellent Grammar, spelling & punctuation.
?Understand customer service processes and procedures
?Excellent communication skills both verbally and in writing
?Positive and enthusiastic, with a real team spirit

In return for your commitment, we have some great benefits:
-Refreshments,
-Pool Table.
-Football Table.
-Incentives and prizes to recognize outstanding achievements.
-You would work within a diverse and friendly team who work hard, but have fun.

This position has a weekly schedule where you must be able to work 37.5 hours per week, any days Sunday through Saturday between 7 am to 8 pm.
Thank you for your application.  Unfortunately due to the high volume of applications currently if a consultant does not contact you within 3 working days your application for this particular role is probably not suitable for our client needs but thank you for your time and please sign up to our website for further roles and news.

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