Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service E-Commerce

  • Location

    Hampshire, England

  • Salary

    Market related

  • Contract

    Permanent

  • Reference

    HF1301

Customer Service Co-ordinator - new position to receive on line orders through email and process orders - yo will need experience ideally of B2C customer base to deliver customer service from start to finish.

The role deals with all customers with regard to their ordes and is a very busy role.

You would need strong customer service experience gained in an office environment ideally in E-commerce and the ability to be knowledgeable on different products to upsell if required.  Some experience in procurement and e-commerce would be a bonus.  Able to resolve queries via different customer care channels.  Process refunds, returns and replacements where necessary.

This is a full time position - hours are flexible, and due to current restrictions is home working but going forward will be more office based when things return to normal.

The role of Customer Service Co-ordinator is working within a team however you would need to be able to work independently and able to make decisions.  A pro-active approach is essential.

 

We look forward to receiving your cv.  Due to remote working please apply in writing only.

 

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

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