Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Agent

  • Location

    Winchester, Hampshire, England

  • Salary

    £15.5k - 16k per year

  • Contract

    Permanent

  • Reference

    SD15062019

Our client is an independent provider of insurance service solutions for leading insurance companies and their intermediaries. Offering an end-to-end service from the provision of insurance sales platforms through to policy administration and claims handling. It's a growing business with an enthusiastic and high performing customer centric culture where individual contributions can make a real difference. They are authorised and regulated by the Financial Conduct Authority.  They are based in the centre of Winchester.

Benefits include:


  • Non-contributory Stakeholder Pension (10%)
  • Life cover (4 times annual salary)
  • Private Health Care with BUPA (12 month service qualifying conditions apply)
  • Annual company bonus scheme
  • 35 hours week - flexitime operated
  • 22 days holiday with the opportunity to earn 8 extra days in flex time
  • Casual dress code when visitors not present
  • CII Study Support
  • Training and support will be provided in all company procedures
  • Working hours are 35 hours per week on a shift rotation, between 8am and 6pm. There is a requirement to work approx. 1 in 3 Saturdays, 9am - 1pm, as paid overtime.

Training and development:

We are committed to the ongoing personal development of our staff and provide financially supported study through the Chartered Insurance Institute (CII). Combining on-the-job experience, internal training and CII study courses, you can accelerate your career development by attaining a Certificate, Diploma or Advanced Diploma in Insurance, which are recognised professional qualifications. Not only do we pay for your studies but we also reward your CII qualification success with a bonus.

Responsibilities:

Working in a friendly and professional environment, this position will include supporting customers for a number of different insurers by:


  • Communicating with customers predominantly on the telephone but also on a written basis via letter and email to resolve their queries and needs to a high standard
  • Issuing relevant documents, handle premium collection queries, arrange for refunds in conjunction with the telephone call as required in an accurate and timely manner
  • Working in a regulated environment where you will be required to be aware of and fully comply with the company’s Data Protection standard and other financial services procedures

The essential skills we are looking for:


  • Experience and/or relevant qualifications in Insurance are desirable
  • A high standard of customer care and communication skills
  • Accuracy and attention to detail
  • Ability to understand and work within rules and regulations
  • To have a basic understanding of how insurance policies work/be able to pick up such information quickly
  • Computer and technical skills
  • Discretion and confidentiality
  • Analysis and problem-solving
  • Previous experience in a Customer Service/Call-Centre environment (would be advantageous)

Apply Below