Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Agent

  • Location

    Winchester, Hampshire, England

  • Salary

    £15.5k - 16k per year

  • Contract


  • Reference


Our client is based in the centre of Winchester, employing in excess of 80 staff and manage 200,000 insurance policies which generate gross written premium of £60 million. 

They are an independent provider of outsourced insurance service solutions for leading insurance companies and their intermediaries.  Offering an end-to-end service; from the provision of insurance sales platforms through to policy administration and claims handling. They are a growing business with an enthusiastic and high performing customer centric culture where individual contributions can make a real difference. Are authorised and regulated by the Financial Conduct Authority.

Benefits include:

  • Non-contributory Stakeholder Pension (10%)
  • Life cover (4 times annual salary)
  • Private Health Care with BUPA (12 month service qualifying conditions apply)
  • Annual company bonus scheme
  • 35 hours week - flexitime operated
  • 22 days holiday with the opportunity to earn 8 extra days in flex time
  • Casual dress code when visitors not present
  • CII Study Support
  • Training and support will be provided in all company procedures

Working hours are 35 hours per week on a shift rotation, between 8am and 6pm. There is a requirement to work approx. 1 in 3 Saturdays, 9am - 1pm, as paid overtime.

The essential skills they are looking for:

  • Experience and/or relevant qualifications in Insurance are desirable
  • A high standard of customer care and communication skills
  • Accuracy and attention to detail
  • Ability to understand and work within rules and regulations
  • To have a basic understanding of how insurance policies work/be able to pick up such information quickly
  • Computer and technical skills
  • Discretion and confidentiality
  • Analysis and problem-solving
  • Previous experience in a Customer Service/Call-Centre environment (would be advantageous)


Working in a friendly and professional environment, this position will include supporting customers for a number of different insurers by:

  • Communicating with customers predominantly on the telephone but also on a written basis via letter and email to resolve their queries and needs to a high standard
  • Issuing relevant documents, handle premium collection queries, arrange for refunds in conjunction with the telephone call as required in an accurate and timely manner
  • Working in a regulated environment where you will be required to be aware of and fully comply with the company’s Data Protection standard and other financial services procedures


1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on for any other potential vacancies.

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