Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Advisor

  • Location

    Andover, Hampshire, England

  • Salary

    £18k - 20k per year

  • Contract

    Permanent

  • Reference

    LS90919

Our client in Andover are seeking a customer services representative to join their customer services team, reporting to the customer services and marketing manager. 

 

Main responsiblities:


  •  The main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including despatch
  • Entering quote requests on the quotation database
  • Booking in deliveries with customers
  • Hands on preparation of paperwork for export consignments
  • Checking shipment paperwork
  • Inputting shipment details onto computer system
  • Booking collections / del iveries with freight forwarders
  • Dealing with invoicing letters of credit and all allied documentation
  • Administrative support to the Customer Service Manager , including prepar ation of reports, commission statements or other similar work including the setting up and maintaining of files and records both manual and electronic for efficient retrieval
  • Conform to and develop area safety standards for safe working practices and good housekeeping
  • Actively promote H&S awareness and adhere to H&S policies and codes of practice

If you have excellent customer service experience and an interest in gaining knowledge in imports/exports then please submit your details or call Lottie on 01962 865 152 for more details.

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