Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Advisor

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £22k - 24k per year

  • Contract

    Permanent

  • Reference

    LJ01

The role - Customer Service Advisor

Progressive company requiring an individual with key skills below as well as analytical skills and good with numbers.  Customer service background as well as a 'people person' character are essential for this role.

Hours 9-5 Monday to Friday, good benefits package

 

Key Responsibilities:



  • Order Processing


  • Managing Consignment stock process internally


  • Call and query handling including problem solving


  • Obtain and evaluate all relevant information to handle enquiries and complaints


  • Respond promptly to customer enquiries and follow up on customer interactions


  • Manage administration - keep records of customer interactions and transactions


  • Record details of enquiries, comments and complaints including actions taken


  • Liaising  with internal departments to resolve daily issues


  • Meeting targets and KPI’s as set by supervisor/manager


  • Process and resolve customer pricing and product queries


  • Communicate and coordinate with internal departments including assisting the Credit Control Department with any pricing discrepancies (as required)


  • Proactively oversee and manage the back-order process where required


  • Develop quality relationships with potential and existing customers to distinguish the company from its competitors and provide excellent customer service


 

Key Competencies:



  • Self-motivated individual with drive, enthusiasm and commitment


  • Strong organisational skills




  • Highly developed sense of integrity and commitment to customer satisfaction


  • Understanding & ability to manage consignment stock


  • Demonstrated passion for excellence with respect to treating and caring for customers


  • Customer focused with excellent attention to detail


  • Ability to priorities workload and work in a pressurized environment


  • Confident and enthusiastic communicator with excellent customer interaction skills (via telephone and email)


  • Problem analysis and problem-solving is essential


  • Teamwork and flexibility is an important aspect of the role


  • Adaptable and ability to work on own initiative


  • Ability to work effectively with other departments and utilise a team approach to accomplish goals.


  • Strong interpersonal skills with ability to build, maintain and manage relationships both internally and externally


  • Excellent attention to detail and accuracy


  • Flexible approach to all areas of the role


Key Requirements



  • 2+ years experience in Customer Service


  • Knowledge of customer service principles and practices


  • High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint


  • Knowledge of SAP would also be beneficial


  1-1 Recruitment look forward to receiving your cv - however due to the volume of applications we cannot reply personally to all applications but please look at our website for future roles.

 

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