Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Advisor

  • Location

    Winchester, Hampshire, England

  • Salary

    £16.5k - 17.5k per year + Benefits

  • Contract

    Permanent

  • Reference

    JO0000003936

Customer Service Advisor
Winchester
£16,500 plus excellent benefits
 
Job Description
 
We are looking for a Customer Services Agent whose individual contribution can make a real difference.
 
Responsibilities:
Working in a friendly and professional environment, this position will include supporting customers by:
 
- Communicating with customers predominantly on the telephone but also on a written basis via letter and email to resolve their queries and needs to a high standard
- Issuing relevant documents, handle premium collection queries, arrange for refunds in conjunction with the telephone call as required in an accurate and timely manner
- Working in a regulated environment where you will be required to be aware of and fully comply with the company's Data Protection standard and other financial services procedures
 
The essential skills and qualifications we are looking for:
- Educated to minimum A level or equivalent
- A high standard of customer care and communication skills
- Accuracy and attention to detail
- Ability to understand and work within rules and regulations
- Computer and technical skills
- Discretion and confidentiality
- Analysis and problem-solving
- Previous experience in a Customer Service related environment would be advantageous
 
Training and development:
 
Our client is  committed to the ongoing personal development of staff and provide financially supported study through out employment for industry related qualifications.
 
Benefits include:
- Company pension contribution of 10%
- Life cover (4 times annual salary)
- Annual company bonus scheme
- 35 hours week - flexitime operated
- 22 days holiday and 8 bank holidays
- The opportunity to earn 8 extra days in flex time
- Casual dress code when visitors not present
- CII Study Support
- Training and support will be provided in all company procedures
 
Working hours are 35 hours per week on a shift rotation, between 8am and 6pm. There is a requirement to work approx. 1 in 3 Saturdays, 9am - 1pm, as paid time and a half overtime.
Starting Salary: £16,500.00
 
1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we're receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.


Job Types: Full-time,
Salary: £16,500.00-£17,500.00 per year

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