Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Advisor

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £20k per year

  • Contract


  • Reference


Customer Service Advisor


Permanent - £20,000 per annum plus bonus

Our client is holding a recruitment day on Friday the 17th January, so candidate must be available to attend.

A leading employment benefit company in the centre of Basingstoke is currently recruiting for Customer Service Advisors to join them on a permanent basis. This role is working Monday to Friday 9am-5pm and is offering a salary of £20,000 per annum plus a performance related bonus plus many benefits.

The main purpose of the Claims co-ordinator is provide excellent customer service over the telephone supporting with customer enquiries and processing of claim settlements.

Main Responsibilities;

  • Effectively handle all calls and claims in a customer focused manner.
  • Effectively handle all calls and claims to a high technical standard in accordance with claims philosophies and client handling requirements.
  • Provide customers with relevant information that is clear, fair and not misleading allowing them to make an informed decision.
  • Understand and be able to explain policy cover in line with terms and conditions
  • Effectively agree settlement of claims within authority levels ensuring referral requirements are adhered to.
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
  • Deliver individual quantitative targets, adhering to quality and accuracy standards.
  • Understand and apply all legal, regulatory, information security and compliance requirements and report any breaches when identified.
  • Contribute to the achievement of team and operational targets.
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
  • Commit to own personal development.

Experience and qualifications

  • 5 GCSE grades C and above, including maths and English
  • Excellent IT skills
  • Previous customer service experience
  • Excellent communication skills


  • 27 days holiday plus bank holidays
  • Parking on site (current waiting list) 
  • Dental and health care
  • Life assurance
  • Canteen on site
  • Casual dress code
  • Many More!  

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we're receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.



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