Customer Service Advisor

Customer Service Agent
Winchester
£17,000 – £18,000 per annum
 
1-1 Recruitment are seeking a Customer Service Agent to join our client’s friendly team.  They are based in the centre of Winchester, and are looking for someone whose individual contribution can make a real difference. This is the perfect role for someone who is looking to establish a career within the insurance industry. It is a full-time permanent position, working 35 hours per week on a shift rotation, between 8am and 6pm. There is a requirement to work approximately 1 in 3 Saturday’s, 9am – 1pm, as paid overtime.
Responsibilities:
Working in a friendly and professional environment, this position will include supporting customers for a number of different insurers by:
·Communicating with customers predominantly on the telephone but also on a written basis via letter and email to resolve their queries and needs to a high standard
·Issuing relevant documents, handle premium collection queries, arrange for refunds in conjunction with the telephone call as required in an accurate and timely manner
·Working in a regulated environment where you will be required to be aware of and fully comply with the company’s Data Protection standard and other financial services procedures
The essential skills and qualifications we are looking for:
·Educated to minimum A level or equivalent
·A high standard of customer care and communication skills
·Accuracy and attention to detail
·Ability to understand and work within rules and regulations
·Computer and technical skills
·Discretion and confidentiality
·Analysis and problem-solving
·Previous experience in a Customer Service-related environment would be advantageous
Training and development:
We are committed to the ongoing personal development of our staff and provide financially supported study through the Chartered Insurance Institute (CII). Combining on-the-job experience, internal training and CII study courses, you can accelerate your career development by attaining a Certificate, Diploma or Advanced Diploma in Insurance, which are recognised professional qualifications. Not only do we pay for your studies but we also reward your CII qualification success with a bonus.
Benefits include:
·Non-contributory Stakeholder Pension (10%)
·Life cover (4 times annual salary)
·Annual company bonus scheme
·35 hours week – flexitime operated
·22 days holiday with the opportunity to earn 8 extra days in flex time
·Casual dress code when visitors not present
·CII Study Support
·Training and support will be provided in all company procedures
 
1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies