- Applications have closed.
Customer Service Agent
Winchester
£19,000 – £20,000 p/a
1-1 Recruitment are seeking a Customer Service Agent to join our client’s friendly team. They are based in the centre of Winchester and are looking for someone who is passionate about providing excellent customer service.
This is the perfect role for someone who is looking to establish a career within an office based environment. It is a full-time permanent position, working 35 hours per week, Monday to Friday 09.00 – 17.00.
Day to day responsibilities:
·Communicating with customers predominantly on the telephone but also on a written basis via letter and email to resolve their queries and needs to a high standard
·Issuing relevant documents, handle premium collection queries, arrange for refunds in conjunction with the telephone call as required in an accurate and timely manner
·Working in a regulated environment where you will be required to be aware of and fully comply with the company’s Data Protection standard and other financial services procedures
Required skills, experience and attributes:
·A high standard of customer care and communication skills
·Accuracy and attention to detail
·Ability to understand and work within rules and regulations
·Computer and technical skills
·Discretion and confidentiality
·Analysis and problem-solving
·Previous experience in a Customer Service-related environment would be advantageous
Benefits include:
·Non-contributory Stakeholder Pension (10%)
·Life cover (4 times annual salary)
·Annual company bonus scheme
·22 days holiday with the opportunity to earn 8 extra days in flex time
·Casual dress code when visitors not present
·CII study support and reward scheme
·Training and support in all company procedures
·Referral scheme
·Annual summer and Christmas parties
1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies