Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Advisor

  • Location

    Basingstoke, Hampshire, England

  • Salary

    Market related

  • Contract

    Permanent

  • Reference

    12225

Customer Service Advisor

Basingstoke

Attractive Salary

Permanent

Role Requirements:


  • Processing orders
  • Managing internal Consignment stock
  • Call and query handling
  • Problem solving
  • Respond promptly to customer enquiries and follow up on customer interactions
  • Keeping accurate records of customer interactions and transactions
  • Record details of enquiries, comments and complaints with actions included
  • Liaise  with internal departments to resolve issues daily
  • Communicate and coordinate with internal departments
  • Proactively oversee and manage the back-order process where required
  • Develop quality relationships with potential and existing customers

Candidate Requirements:


  • Highly developed sense of integrity and commitment to customer satisfaction
  • Understanding & ability to manage consignment stock
  • Customer focused with excellent attention to detail
  • Ability to priorities workload and work in a pressurized environment
  • Confident and enthusiastic communicator with excellent customer interaction skills (via telephone and email)
  • Problem analysis and problem-solving is essential
  • Strong interpersonal skills with ability to build, maintain and manage relationships
  • 2+ years’ experience in Customer Service
  • High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
  • Experience with the Healthcare sector would be advantageous
  • Knowledge of SAP would also be beneficial but is not essential as this will be trained

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

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