Basingstoke 01256 336 100

Winchester 01962 865 152

CUSTOMER SERVICE ADMINISTRATOR

  • Location

    Winchester, Hampshire, England

  • Salary

    Market related

  • Contract

    Permanent

  • Reference

    RC2701

Customer Service Administrator

 

We are recruiting a Customer Service Administrator to join a well-established business with a significant UK wide customer base to support its growth. 

The role is PC dependent, using excel, outlook, the internet and the company’s own back-office system.

A key part of this role is to be able to work as part of a team, in a fast-paced environment and be able to work in a busy and vibrant office.

As a Customer Service Administrator on a daily basis you would be expected to:


  • Process inbound customer orders and quotations
  • Manage and respond to inbound email orders and customer queries
  • Ensure all orders are placed on the system in a timely manner supporting existing customer agreements in place.
  • Timely provision of proactive advice to customers on products, deliveries, out of stock and associated alternatives where appropriate
  • Supplier liaison which includes returns, back orders and analysis reports for delivery discrepancies.
  • Managing orders from start to finish – tracking, processing and monitoring orders.

Key Skills


  • Attention to detail
  • Be the first line contact for customers
  • The ability to take responsibility for ongoing customer enquiries/ queries
  • Excellent telephone manner
  • Good computer skills
  • Administration and Reporting

This role would require you to work Monday to Friday, 8.30am to 5.30pm with an hour’s lunch, 20 days holiday rising to 25, healthcare and pension scheme.

 

1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

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