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Customer Service Coordinator
Tadley
£25,000 – £27,000
1-1 Recruitment have a fantastic position to join a well-established property company near Basingstoke as a Customer Service Coordinator.
The role of Customer Service Co-ordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.
The role is full time, 09.00 – 17.30 Monday to Friday, with 3 days a week in the office and 2 days at home. The office location is remote so driving is necessary.
Day to day responsibilities:
·Responsible for the day-to-day scheduling of the Customer Service Operatives’ work-load, and coordination of the administrative tasks
·Making courtesy calls in line with the customer journey
·Stock control for Customer Service Operatives van
·Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed – Ensuring that once work is complete that the issue is closed out with the customer
·Log all contact with customers ensuring the data is accurate and up to date, all information regarding a plot is allocated to that plot and data cleansed/discussed with the customer while working on that plot
·Responsibility for identifying possible ‘contra-charge’ situations and giving notice to sub-contractors where necessary and raising the correct paperwork in line with current process
·Liaise between customers and contractors to ensure that information is shared appropriately and accurately
·Deliver all services within the guidance of data protection legislation
·Work with colleagues to deliver a seamless service to all customers
·Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
·Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
·Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
·Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
·Ensure all costs are managed through the correct process and registered in line with procedures
·Carry out any other duties commensurate with the role
Required experience, attributes and qualifications:
·Ability to build rapport with customers, colleagues and sub-contractors
·Excellent IT, written and verbal communication skills
·Ability to work to deadlines under pressure
·Proficient in Microsoft Office
·Previous experience in the building or property industry preferred
Benefits:
·Pension 5% employee 3% employer (under review)
·Income Protection
·Life Assurance 3 x annual salary
·Bupa Single membership
·25 days holiday plus bank holidays ( 3 days mandatory holidays to be taken between Christmas and New Year)
·Free Parking on site
·Free Tea & Coffee
1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.