Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Administrator

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £20k - 25k per year

  • Contract

    Permanent

  • Reference

    CN0099

Customer Experience Administrator

Location: Basingstoke

Salary: £20,000 - £25,000

I am currently recruiting for a Customer Experience Administrator on behalf of my client based in Basingstoke, the successful candidate will be enthusiastic about customer service and building long lasting relationships. You will have good communication skills and great attention to detail.

Responsibilities:


  • Manage the Sales inbox ensuring work is distributed accurately
  • Proactively engage with clients through the customer journey
  • Proactively promote products and special offers when liaising with customers through telephone, written or face to face and working closely with marketing to do this.
  • Provide customers with pricing structures ensuring accuracy at all times
  • Support the wider customer experience team with Quotes and Orders
  • Seek out opportunities with the customer to identify other areas of commercial benefit and develop sales for the company.
  • Utilising the CRM system organise and ensure a detailed track of all events to maintain accurate customer interactions and business intelligence.
  • Support the wider customer service team with administrative duties to support customer delivery
  • First point of contact for Instant Quote Portal queries – regarding customer set up, approval process and updates

Key skills required:


  • Good communication- verbal and written
  • Team player and adaptable
  • Problem solving and ability to work on own initiative
  • Time management skills
  • Commercial acumen (good knowledge of relevant contract law)
  • Attention to detail
  • Ability to analyse data, summarise, and make appropriate decision recommendations.
  • High level of numeracy and IT capability.

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on for any other potential vacancies

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