Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Reporting & Insight Executive

  • Location

    Winchester, Hampshire, England

  • Salary

    Market related

  • Contract

    Permanent

  • Reference

    HF0405

Customer Reporting & Insight Executive

This is a new role for our client who is expanding.  Skills in this role are important as well as the ability to work in a fast paced organisation.

Hours of work - 8.30-5.30 office based on the outskirts of Winchester.

Job role - Customer Reporting & Insight Executive

Uses data and insight to inform fact-based decisions; which improve customer experience and drive continuous improvement; to bring visibility to important areas of the business and target delivery of services; and to monitor business / marketing performance KPIs. 


  • Provide insights to inform operational decisions particularly in relation to the customer experience
  • Produce reports to monitor the flow through processes – time, accuracy etc.
  • Monitor and analyse marketing activity against KPIs
  • Respond to ad-hoc data requests from across the business
  • Design simple surveys / questionnaires against a brief and report on their outputs
  • Review, summarise and draw conclusions from qualitative sources
  • Monitor industry and trend data
  • Liaise with data partners where appropriate

Essential


  • Marketing / Data analyst related degree
  • At least 3 years experience in a similar role
  • Computer literate:



    • Excel, Powerpoint, Word, Outlook
    • Analytical tools and SAAS tools such as Google Analytics, call tracking and review platforms


Desired:

Experience in a customer journey insights and research role

We look forward to receiving your cv.  

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

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