Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Insight Analyst

  • Location

    Winchester, Hampshire, England

  • Salary

    £25k - 30k per year

  • Contract


  • Reference


Customer Insights Analyst


£25,000 to £30,000

This is a new role for our client who is expanding. Skills in this role are important as well as the ability to work in a fast paced organisation.

Hours of work - 8.30-5.30 office based, you must be able to drive as the location is remote.

Job role - Customer Reporting & Insight Executive - Marketing Data Analyst

Uses data and insight to inform fact-based decisions; which improve customer experience and drive continuous improvement; to bring visibility to important areas of our business and target delivery of services; and to monitor business / marketing performance KPIs.

  • Provide insights to inform operational decisions particularly in relation to the customer experience
  • Produce reports to monitor the flow through processes – time, accuracy etc.
  • Monitor and analyse marketing activity against KPIs
  • Respond to ad-hoc data requests from across the business
  • Design simple surveys / questionnaires against a brief and report on their outputs
  • Review, summarise and draw conclusions from qualitative sources
  • Monitor industry and trend data
  • Liaise with data partners where appropriate


  • Marketing / Data analyst related degree
  • At least 3 years experience in a similar role
  • Computer literate:

  • Excel, Powerpoint, Word, Outlook
  • Analytical tools and SAAS tools such as Google Analytics, call tracking and review platforms


Experience in a customer journey insights role

We look forward to receiving your cv. Please send in your cv in response to this advert as we are working remotely and not able to take large volumes of calls, many thanks.

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on for any other potential vacancies.

Reference ID: HF1

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

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