Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Experience Leader

  • Location

    Fleet, Hampshire, England

  • Salary

    £22k - 24k per year + Benefits

  • Contract

    Permanent

  • Reference

    JO0000003729

Job Title:     Customer Service
 
Location:      Fleet
 
Salary:           £22k to £24k
 
This is a great opportunity for a person with excellent Customer Service / Administration experience to join a small team in a really varied role where your ideas for company improvement can be implemented.
If you are looking to join a fun team in modern office environment with good access to local amities then this would be a great role for you.
Job Overview:
 
Support the Head of Customer Service in the day to day running of the Operations Dept. Your role will be to sit between the customer and the Company and so it is vital that you are always thinking about the customers' demands and needs and where and how you can improve the customer journey.
 
You will be responsible for responding to customer enquiries and making sure that all customer interaction is handled correctly and efficiently to ensure the company is operating within the rules and requirements.
Key Duties & Responsibilities:
 
·Respond to all Customer queries by email
·Be a vigilant member of the team regarding fraudulent cases
·Be able to multi-task
·Interact with Customers via a Livechat facility  
·Ensure total compliance with Company standards and procedures, including data protection (GDPR), complaints and vulnerable customers.
·Use your day to day experiences when interacting with customers to identify trends and be forward-thinking in discussing any opportunities/potential improvements for the Company with your team
 
Skills & Requirements:
 
·A strong desire to keep the Customer at the heart of all you do within your work and provide excellent customer outcomes as a result
·Fluent in all MS Office packages including Excel and Powerpoint.
·An excellent command of the English language and written communication
·Clear strength in organisation, multi-tasking and ability to manage own workload
·Ability to work under pressure as part of a small, fast paced team
·A positive, can-do attitude
·Experience in handling a multitude of different Customers, either in a F2F/Telephone/Email environment  
·Ability to adjust to a changing workload and to cope with high demand
·Strong Administration background essential
·Experience in the Insurance/Motor Trade Industry preferred, but not essential
 
Benefits:
·23 days holiday
·Life assurance (2 x basic salary) after probation
·3% employer contribution to pension
·Employee bonus scheme
·Medical cover through BUPA select (after probationary period)
·Employee bonus scheme (currently 10% - 5% company hitting targets / 5% objectives)
·Sodexho employee benefits platform (e.g. discounted cinema & restaurant vouchers)
·Attendance Bonus
·Worthwhile Award
·Long Service Award
·Holiday buy-back scheme (1 day salary + 10%)
·Baby bonus
·Team Events
·Staff suggestion scheme
·New Staff Introduction fee £2,000
·Friday breakfast
·'Help Yourself' office food & drink
 
1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.

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