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Administrator- Claims Coordinator Basingstoke Permanent - £18,500 per annum plus bonus A leading employment benefit company in the centre of Basingstoke is currently recruiting for Claims Co-ordinators to join them on a permanent basis. This role is working Monday to Friday 9am-5pm and is offering a salary of £18,500 plus a performance related bonus plus many benefits. The role is currently home based until the office reopens, full training will still be available. The main purpose of the Claims Coordinator is to manage the client claims from submission through to settlements whilst providing a high level of customer service at all times. Main Responsibilities; ·Effectively handle all claims in a customer-focused manner. ·Effectively handle all claims to a high technical standard in accordance with claims philosophies and ensure a high level of quality. ·Provide customers with relevant information that is clear, fair and not misleading allowing them to make an informed decision. ·Offer a high level of customer service through all written communications. ·Understand and be able to explain policy cover in line with terms and conditions. ·Effectively agree settlement of claims within authority levels ensuring referral requirements are adhered to. ·Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image. ·Deliver individual quantitative targets, adhering to quality and accuracy standards. ·Understand and apply all legal, regulatory, information security and compliance requirements and report any breaches when identified. ·Contribute to the achievement of team and operational targets. ·Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements. ·Commit to own personal development. ·Adhere to business policy and procedures and the company's code of conduct. Experience and qualifications ·5 GCSE grades C and above, including maths and English ·Excellent IT skills ·Previous customer service experience ·Excellent communication skills 1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we're receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.