01256 336 100
01962 865 152
Customer Service Specialist - £19,000 – Basingstoke Our client based in central Basingstoke with parking is looking to recruit a Customer Service Specialist on a permanent basis. The purpose of the role is to provide excellent customer service that supports the activities of the Service team, to ensure all aspects of policy administration are completed within agreed timescales and meet quality standards. Main duties and responsibilities ·Deal with day to day enquires by both telephone and email in a timely manner·Prepare and set up quotes·Actively manage and understand the needs of customer relationships to help retain existing business and encourage growth·Actively support and participate in the continuous improvement process
Required Knowledge and Skills:• Excellent customer service skills • Ability to manage own workload and keep on top of administration • Work well as part of a team as well as individually • The ability to work under pressure and deal with difficult situations. • Ability to interpret information and make appropriate recommendations / take appropriate action. • Analytical and problem solving skills• Initiative, negotiation and decision making ability• Group risk experience advantageous but not essential. Benefits include 27 days holiday, hours 9-5 Monday-Friday, free parking. If you are interested in applying for the Customer Service Specialist, please apply today by submitting your CV.