Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Specialist

  • Location

    Basingstoke, Hampshire, England

  • Salary

    £18k - 19k per year + Bonus

  • Contract


  • Reference


Customer Service Specialist - £19,000 – Basingstoke

Our client based in central Basingstoke with parking is looking to recruit a Customer Service Specialist on a permanent, full time basis.

This is an exciting opportunity to join a progressive and dynamic company who can offer support and development to their employees

The purpose of the role is to provide excellent customer service that supports the activities of the Service team, to ensure all aspects of policy administration are completed within agreed timescales and meet quality standards. 

Main duties and responsibilities:

  • Deal with day to day enquires by both telephone and email in a timely manner
  • Prepare and set up quotes
  • Actively manage and understand the needs of customer relationships to help retain existing business and encourage growth
  • Actively support and participate in the continuous improvement process

Required Knowledge and Skills:

  • Excellent customer service skills
  • Ability to manage own workload and keep on top of administration
  • Work well as part of a team as well as individually
  • The ability to work under pressure and deal with difficult situations.
  • Analytical and problem solving skills
  • Initiative, negotiation and decision making ability

Benefits include 27 days holiday, hours 9-5 Monday-Friday, free parking and Bonus

1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. 
In the meantime please keep an eye on for any other potential vacancies.

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