Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Agent

  • Salary

    £15k - 17k per year

  • Contract

    Permanent

  • Reference

    JO0000001931

1-1 Recruitment have a fantastic opportunity to join an independent provider of insurance.
We are looking for a Customer Services Agent whose individual contribution can make a real difference.

Working in a friendly and professional environment, this position will include supporting customers for a number of different insurers by:


  • Communicating with customers predominantly on the telephone but also on a written basis via letter and email to resolve their queries and needs to a high standard
  • Issuing relevant documents, handle premium collection queries, arrange for refunds in conjunction with the telephone call as required in an accurate and timely manner
  • Working in a regulated environment where you will be required to be aware of and fully comply with the company’s Data Protection standard and other financial services procedures


The essential skills we are looking for:


  • Experience and/or relevant qualifications in Insurance are desirable
  • A high standard of customer care and communication skills
  • Accuracy and attention to detail
  • Ability to understand and work within rules and regulations
  • To have a basic understanding of how insurance policies work/be able to pick up such information quickly
  • Computer and technical skills
  • Discretion and confidentiality
  • Analysis and problem-solving
  • Previous experience in a Customer Service/Call-Centre environment (would be advantageous)

1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we’re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.

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