Basingstoke 01256 336 100

Winchester 01962 865 152

Customer Service Advisor

  • Location

    Winchester, Hampshire, England

  • Salary

    £18k - 20k per year + plus profit share (after qualifying period)

  • Contract

    Permanent

  • Reference

    02297

We are recruiting for a Customer Service Advisor to join a well established family owned business to support their growth. 

This role would require you to work Monday to Friday, 8.30am to 5.30pm with an hour’s lunch.

The role is PC dependent, using excel, outlook, the internet and their back office system.

A key part of this role is to be able to work as part of a team, in a fast paced environment and be able to work in a busy and vibrant office.

As a Customer Service Advisor on a daily basis you would be expected to:


  • Answer phone calls within 5 rings for all of their brands.
  • Inbound customer orders
  • Manage inbound email orders and queries
  • Ensure all inbound orders are placed on the system by close of business, each day.
  • Timely provision of proactive advice to customers on products, deliveries, out of stock and associated alternatives where appropriate
  • Supplier liaison which includes returns, back orders, analysis reports for delivery discrepancies.

To be succesful in this role you will be proactive, with a positive attitude and approach to your working day.

If you would like to be considered for this role or find out further information please apply here or contact Tanya in our Winchester office.



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