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01962 865 152
Senior Operations Analyst (Part-Time)
Salary £35,000-£40,000 pro rata
Part-Time (21 hours / 3 Days) – 12 Month Fixed Term Contract with immediate start
(We require you to be available all day Thursday to attend committee meetings, remaining days are flexible)
Part of the Outsource Management Team, you will be responsible for all aspects of operational oversight and relationship management of our clients Outsourced contracts.
Regular engagement and attendance of governance meetings; compiling and providing regular MI and trend analysis reporting to UK management; planning and conducting reviews to evidence performance, quality, complaint root cause analysis and ensuring Treating Customers Fairly standards are met. Supporting Internal Audit and Compliance in their monitoring reviews and working collaboratively with their suppliers to improve processes, procedures and attitudes to our Client and the customer experience.
Attend weekly committee meetings as required by the governance framework ensuring they are fit for purpose; be a leader in committees and engagements with suppliers and colleagues; demonstrate a positive, professional and collaborative relationship.
Ensure SLAs are reported accurately and on time; committee meeting minutes are concise, clear and representative of discussions held; actions arising are completed within agreed timescales; customer outcomes and conduct risk are considered throughout, and early warning is given of emerging risks or service failure.
Analyse and assess Management Information provided by each outsource provider with a view to establishing whether MI provides the necessary controls and assurances, adequately alerting any potential risk or failure.
Key Risk Indicators (KRIs) triggered during MI compilation are actioned and/or escalated via the documented procedure and appropriate escalation updates documented following Committee.
Qualifications and skills:
·Proven experience in cultivating relationships, establishing credibility in order to influence others
·Excellent leadership, relationship management and negotiation skills
·Demonstrable experience and knowledge of Life & Pensions industry and relevant products
·Demonstrable knowledge of Compliance and Regulatory rules and requirements
·Experience in understanding and delivering excellent customer service
·Excellent MS Office skills (Excel, Word, PowerPoint, Outlook)
·Excellent communication skills – written (including report writing), verbal and interpersonal
·CF1, CF2 or CF3 desirable, but not essential
1-1 Recruitment is one of the leading recruitment agencies for jobs in Basingstoke for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.
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