Basingstoke 01256 336 100

Winchester 01962 865 152

Consumer Service Team Leader

  • Location

    Andover, Hampshire

  • Salary

    £23,000 to £30,000

  • Contract

    Permanent

  • Reference

    JO0000002008

An opportunity has arisen to work as a Consumer Services Team Leader for a reputable and well established company based in Andover.
The main purpose of this role is to lead the Consumer Services team who provide general support to the company consumers on product, technology and regulation related as well as installation and stockist advice, through phone, email and social media.
The key responsibilities are:
·Ensuring all consumer queries are responded to within the target timeframe
·Produce monthly management reports detailing the consumer query activities
·Lead and motivate the Consumer Services team effectively ensuring the team stays engaged, focussed and delivers an excellent service to the Consumers
·Log all activity to support resolution and performance measurement
·Be the first point of contact when Consumers wish to speak with management
·Support and liaise with other department managers about more complex issues where further assistance is required to achieve an outcome for the customer
·Attend Consumer Shows with Sales and Marketing to work on the company stand giving first class product advice
·Hold performance review for Consumer Services team
The ideal candidate will have:
·Experience in a Consumer liaising role
·People management experience
·Strong leadership skills
·Experience of problem analysis and solutions orientation
·Resilient
·Excellent communication and listening skills
This is a full time permanent role based in Andover, paying a competitive salary and package.

Apply Now

You may also be interested in...

  • Data Entry/ Analyst

    £8.00 to £9.50 Per hour | Contract |

    1-1Recruitment is currently seeking a data entry analyst to join our client in the Basingstoke area on a short term temporary contract. This role will require someone with good attention to detail, your duty will be to research documents received in and compile data to then input on to spreadsheets.…

    Read more
  • Marketing Assistant

    £25,000 to £34,990 | Permanent | Tadley

    Part Time Marketing Assistant 25-30 hours per week £25,000 - £35,000 FTE Basingstoke An opportunity exists for a Part Time Marketing Assistant within a Services business based in Basingstoke. The role will cover Monday - Thursday with pre-determined hours being set depending on experience and requirements. Reporting…

    Read more
  • Stock Controller

    £35,000 to £40,000 | Permanent | Winchester

    1-1Recruitment are working with an innovative design company in the Winchester area, who are currently looking to recruit a Stock Controller to join their busy supply team. The main purpose of this role is to be fully responsible for the stock control and focus on maximising the benefits of the company’s…

    Read more
  • Assistant Buyer

    £18,000 to £20,000 | Permanent | Basingstoke

    Assistant Buyer £20,000 Basingstoke An opportunity exists for an Assistant Buyer to join a privately owned construction business in Basingstoke. The role will start on a Temp to Perm basis with the view to becoming permanent. Reporting to the Lead Buy and supporting one other buyer, responsibilities…

    Read more
  • Administrator

    £15,990 | Permanent | Alresford

    A new opportunity has arisen to work as an Administrator for a dynamic, growing business based in Alresford. The main duties for this role are: ·Managing UK retail orders for the company product ·Managing e-commerce orders ·Posting and packaging online orders ·Inputting data onto the in-house system The…

    Read more